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Call Center KPI Dashboard Template watermarked preview
Project Management · Progress Tracking & Dashboards

Call Center KPI Dashboard Template

Comprehensive dashboard for monitoring call center performance metrics including service level compliance, wait times, call handling efficiency, and abandonment rates.

A professional call center KPI dashboard template designed to track and visualize key performance indicators across multiple dimensions. The template includes dedicated sheets for Service Level Agreement compliance, average wait time, average call handling time, and call abandonment rate. Each metric sheet features date-based analysis with year and year-month breakdowns, enabling managers to monitor trends and performance trends. The dashboard uses formulas to aggregate call center data and presents metrics in an easy-to-read format with navigation boards and charting capabilities for executive reporting.

What's inside

  • Multi-sheet navigation board
  • Service level agreement compliance tracking
  • Average wait time analytics
  • Call handling time metrics
  • Call abandonment rate monitoring
  • Year and year-month date grouping
  • Array formulas for data aggregation
  • Charts and visualizations
  • SUMIF and AVERAGEIFS functions
  • Error handling with IFERROR
#call center#KPI#performance metrics#service level#dashboard#monitoring#call handling#queue management

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.xlsx · 18 sheets · includes charts

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