Operations Call Center Metrics Dashboard Template

This Operations Call Center Metrics Dashboard Template provides a complete system for monitoring call center performance. It includes a main dashboard with visual metrics, a detailed call log sheet tracking each call with timestamps and agent information, an agents information registry with contact details and department assignments, and helper sheets with configuration options. The template uses formulas to calculate key performance indicators such as call resolution rates, follow-up requirements, and missed calls. Features include automatic date and month calculations, agent performance tracking, and call outcome dispositions (Resolved, Follow-up Required, Missed). The dashboard integrates data from multiple sheets to provide real-time visibility into call center operations.